Frequently Asked Questions


Q: What MacCare can do for me?

A: MacCare is an all-in-one Mac OS X cleaner, maintainer and protector. It scans every file on Mac to detect junks and risks easlily and completely, and check Mac security status carefully. What’s more, MacCare is an iOS device helper to free up iPhone/iPad space in one click. And it is all for imporving performance of Mac OS X & iOS.


Q: What can I do under the trial version?

A: The trial version of MacCare provides 7-day free use to new users with its full functions.


Q: What’s the benifit of purchasing MacCare?

A: Enjoy MacCare fully with 7-day trial limitation removed;Recieve license code automatically within minutes;Access to lifelong free use, upgrade and technology support service.


Q: How to download and install MacCare?

A: To download and install MacCare, please go to our MacCare official website and click “Free Trial” button on the homepage or download page. After thre download is completed, please drage the app into applications. And move to applications to launch MacCare.


Q: It is 100% safe and clean to download MacCare from your website?

A: We would guarantee that the downloading from MacCare official website is 100% clean without any spyware, adware, or advertisements.


Q: What is the operation system reqirement of MacCare? And how about its size?

A: MacCare is compatible with Mac OS X 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, and 10.7 Lion perfectly. And about 15MB free space is required for operating.


Q: How to upgrade MacCare to full version?

A: You need to move to our purchase page for upgrading MacCare to full version. There are different types of license codes to choose from(know more about it). After the payment is finished, you will receive a license code automatically via email within minutes. And you can activate MacCare with the license code soon.


Q: What payment method do you support?

A: We just accept PayPal payment temporarily.
But others payment methods like Visa, MasterCard/Euro Card, Discover, American Express will be available in the near future. Sorry for any inconvenience.


Q: What can I do if I haven’t recieve license code for several hours after purchase?

A: The email with license code would went to your spam or trash folder caused your email setting, please check it;
The email address you entered on the order page may be invalide;
Your email service provider may reject emails from unconfirmed senders.

Please contact us via support@maccaresoft.com, and we will try our best to help you.


Q: How to get my license code if I lose it?

A: If you lose your license code, please provide us your name name and email address that were used when you purchased MacCare.


Q: Why my license code is invalide?

A: Please make sure the license code you entered is right. And we would highly recommmend you to copy & paste the license code instead of typing it manually. If the error continues, please contact us via email: support@maccaresoft.com.


Q: Can I register MacCare (for individual) on multiple Macs with the same license code?

A: Sorry, MacCare for individual is licensed to per computer, and it is available to registering on one computer. If you want to activate MacCare on different Macs, it is recommended to upgrade your individual license version to team version. Contact customer support to enjoy multi-license discount.


Q: It is free to upgrade MacCare to its latest version? And how?

A: Yes, we provide free upgrade service to registered users. You can download the latest version of MacCare from download page.

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